Payments & cancellations

Payment policy

NetSetGo provides a guided payment process for booking sports facilities and related services:

1. Select a booking.
2. Review the booking and payment details.
3. Make the bank transfer directly to the selected court owner or provider using the supplied instructions.
4. Upload the payment slip.
5. Wait for the court owner or provider to verify the credit in their bank account.
6. Receive a confirmation email.
7. See the booking status update to “Confirmed”.

A booking is not confirmed until the assigned court owner or provider has received and verified the required payment. NetSetGo administrators may audit the receipt but do not make the customer-payment decision. Review the booking information, bank details, payment reference, and charges carefully before making a transfer.

Supplier platform commission

Court owners and providers pay the configured platform commission by bank transfer after each monthly statement. They upload the transfer slip in their dashboard, and a NetSetGo administrator verifies the platform bank credit before marking that commission payment as paid.

Cancellation policy

Cancellation conditions may depend on the sports facility or service provider, the type of service, the booking date and time, and how far in advance the cancellation is made. Review any booking-specific terms shown before confirming.

How to cancel a booking

1. Log in to your account.
2. Go to “My Bookings”.
3. Find the booking you want to cancel.
4. Select “Cancel booking”.
5. Review and confirm the cancellation.
6. Look for the cancellation confirmation email and updated status.

Venue or owner cancellations

• If a venue cancels a confirmed booking, the customer is eligible for a full refund.
• No cancellation fee will be charged to the customer.
• Refund processing may require confirmation of the appropriate repayment details.
• Where available, NetSetGo may offer platform credit as compensation.

Refund policy

Unless booking-specific terms displayed before confirmation state otherwise, the following standard cancellation schedule applies:

• 24 hours or more before the booking: 100% of the booking cost is refundable.
• Between 12 and 24 hours before the booking: 50% of the booking cost is refundable.
• Less than 12 hours before the booking: the booking is non-refundable.

Eligible refunds are normally processed within 5–7 business days after approval. Bank or financial-institution processing times may add further delay.

No-show policy

A no-show occurs when a customer does not attend a confirmed booking without cancelling within the permitted period. No-shows are non-refundable. Late arrival of more than 15 minutes may also be treated as a no-show under the relevant facility’s rules. Repeated no-shows or misuse of the booking system may result in account restrictions.

Booking changes

If you need to change a booking’s date, time, or other details, contact NetSetGo support as soon as possible. Changes are subject to availability and the applicable facility or service-provider terms.

Need help?

For help with payments, cancellations, refunds, or booking issues, email netsetgowin@gmail.com or call +94 77 846 4974.